Related provisions for DISP App 3.10.3

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DISP App 3.10.1ERP
The evidential provisions in this appendix for step 11 apply in relation to complaints about sales that took place on or after 14 January 2005.
DISP App 3.10.2GRP
The guidance in this appendix for step 1 applies in relation to complaints about sales whenever the sale took place.1 For complaints about sales that took place prior to 14 January 2005, a firm should take account of the evidential provisions in this appendix for step 1 1as if they were guidance.